FAQs

for End Users

🡠 view all FAQs

 

OK Positive is designed to be easy to use, but in the case of any issues, please take a look at the frequently asked questions below for help.

 

If you have any further questions, don’t hesitate to contact us.

 
 

How do I sign up for OK Positive?

Note: details entered when signing up can be changed later.

  • Go to the user registration page.

  • Enter your email address for the username.

  • Enter your registration code.

    • This is not required if using the direct link your company sent you.

    • If needed, the code can be found as part of the link sent by your company and copied over.

  • Enter your first name, last name and phone number.

  • Select your gender and the department you work in.

    • Depending on your company, there might not be many options in the list of departments. If so, select the most appropriate one.

  • Type in your date of birth or scroll up to select it from the list.

  • Enter a password twice. This must be at least 6 characters long.

 

How do I sign in?

  • At www.okpositive.org, click ‘Sign In’ at the top right of the homepage.

  • Enter your username (the email address you used to sign up).

  • Enter your password (also created when you signed up).

 

How do I input my mood on the dashboard?

 

  • Slide the bar along the scale based on how you’re feeling overall between 0 and 100%.

  • Click on a positive or negative mood word.

OK Positive app - log your mood
log-mood-2.png
  • Click on a positive or negative mood word.

  • Below this, enter the reason for your choice (optional).

  • If you would like to make changes to your input, select ‘Start again’.

OK Positive app - log your mood
OK Positive app - log your mood
  • If you would like to add more mood words, select ‘Add another feeling’.

  • Work options are the only mood words that will be displayed to your company (anonymously).

  • Once you select ‘Complete step’, you will be able to add free text to give anonymous feedback to your company or private notes for your records only.

  • You can add as many mood entries as you like within a day. It is important to use your voice to feed back to your company about how you feel in the workplace.

 

Why can’t I see all the word options when trying to input my mood?

 

If using an Apple device such as an iPhone, you might not be able to see all the options in the word cloud when you start inputting a mood.
 

  • Close the OK Positive app and go to Settings on your device.

  • Tap Display & Brightness and then Text Size.

  • Adjust this setting, then return to the OK Positive app.

  • You should now see the word cloud in full when making an input.


If you still have display issues when using the OK Positive app on your device, please contact us with details.

 

How do I use the Calendar function?

  • Navigate to the Calendar view from the top right of the app.

  • Here, you can see all your mood entries and any private notes to help monitor your own mental health and the reasons you have felt good or bad.

  • The colours determine how positively or negatively you have felt with the following colour scheme:

    • Green: positive/high OK+ rating.

    • Orange: neutral/medium OK+ rating.

    • Red: negative/low OK+ rating.

  • You can view every month you have been using the OK Positive app for.

  • If you select a date, you can view the notes and emotions logged for that day.

OK Positive app - mood calendar
 

How do I use the Resources section on the app?

  • Go to the Resources. You will see three main sections: Physical, Psychological and SOS Resources.

  • Click on these sections to find bitesize content that you can use on the go, in your office or at home.

OK Positive app - resources feature
OK Positive app - resources feature
 

How do I use the Locations feature on the app?

OK Positive app - map feature
  • Click on the Locations tab at the top right of the application page.

  • This will show you an interactive map of the world, the key at the top of the page will show you our three main groups:

    • Gold OK+ Logo = Qualified Therapists

    • Blue OK+ Logo = Counsellors/Coaches

    • Green OK+ Logo = Discounted Retail/Hospitality/Services Partners

 

How do I change my personal details on the app?

To change any of your personal details (e.g., password or department), go to My Account.

Note: none of these details are visible to your employer.